Service & Maintenance

DDC Dolphin offer unsurpassed after-sales service for all sluice room / dirty utility room appliances. Our comprehensive and specialised knowledge and expertise has developed over twenty years. Our engineers are fully trained, and re-certified on a regular basis, ensuring we always offer the very best advice, and the very best service. DDC Dolphin engineers are specialists in the installation, testing, and maintenance of all dirty utility room equipment.

Complete range of Services

• Site and machine evaluation
• Room layout and connection advice for optimal performance
• Installation
• Commissioning and staff training
• Service & Maintenance
• Testing to HTM 20 30 
• Repair

DDC Dolphin directly employ a nationwide network of engineers, which means we can give you the support you need rapidly. Trackers are installed in all of the vans our engineers use, which enables us to pinpoint the closest engineer to you, and ensure help reaches you in the quickest possible time. Our engineers carry a stock of spare parts for all major brands and models of pulp macerators, incontinence macerators, bedpan washer disinfectors, and dirty utility room sanitaryware. 

Our servicing and maintenance provisions are designed to help you control infection risks, reduce your down-time and reduce your operating costs. DDC Dolphin offer regular service contracts to our customers, which can include audit-type room surveys and HTM validation testing of your dirty utility room installations.

DDC Dolphin engineers can also train your staff in ‘best practice’ operational procedures for your dirty utility room, to help you control the risk of infection within your hospital, Care Home or other Healthcare establishment. Our engineers can impart a wealth of practical and relevant knowledge to your staff, allowing your staff to become active agents in infection control and efficiency improvements.